Largo NORD
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Visit the galleryDelivery and Returns
This policy explains delivery, your legal right to cancel a distance purchase and our extra 30-day return offer. It forms part of our Terms of Service.
Contact Largo NORD ApS at contact@largonord.com or +45 50 39 36 72. Our registered address and return address are Borresøvej 27, 3.3, 8240 Risskov, Denmark.
Delivery methods, charges and timing are shown at checkout or agreed before you buy. Checkout supports available EEA destinations. Contact us about delivery elsewhere. We usually ship from Denmark. Framing and special packaging may need extra preparation. Unless we agree a different period, consumer orders must arrive without unnecessary delay and within 30 days of the agreement. Shipment timeframes shown at checkout are a guide, not a promise.
All customers, including businesses, get free shipping on orders worth at least DKK 1,000 delivered within Denmark, or at least DKK 4,000 delivered to the rest of the EEA. We calculate this per order using the total price of the artworks and purchased framing, including applicable VAT, after discounts and before shipping.
Below these thresholds, we show the shipping charge before you buy. Any optional premium delivery service and its extra cost must be chosen and agreed by you.
The Denmark free shipping offer does not include Greenland or the Faroe Islands.
Free shipping covers delivery charges, not import taxes or customs charges.
If a delivery crosses a customs or tax border, you normally arrange clearance and pay import taxes, duties and brokerage, unless we agree otherwise. Before accepting an international order, we may decline it if delivery would involve disproportionate legal or administrative requirements.
For consumer orders, we carry the delivery risk until receipt, except if you independently hire a carrier we did not offer.
You can tell us within 30 days after receiving eligible goods that you want to return them, for any reason. This offer applies to private and business customers. Custom frames are subject to the exception in section 4. Your legal consumer rights take priority whenever they apply.
If you change your mind, you pay the direct cost of returning the goods, unless we agreed to cover it. We always cover necessary, reasonable return costs for a valid complaint about faulty, damaged or misdescribed goods.
Send us a message through our website’s enquiry form or via email, giving enough information to identify your purchase. For a return under our extra offer, we normally send instructions within five business days. Send the goods back within 14 days after those instructions, unless we agree otherwise.
If you are relying only on this extra offer, return the goods in the same condition as received, in their original packaging, with supplied physical accessories and proof of purchase. These conditions do not limit your legal right to cancel. Your Certificate of Authenticity is digital, so you do not need to return a printed copy. After returning the artwork, you cannot use the certificate as evidence that you still own it. We retain the transaction record as explained in our Privacy Policy.
Consumers normally have 14 days to tell us they are cancelling a distance purchase, without giving a reason. This right is also called the right of withdrawal. The period starts on the day after you, or someone you nominate other than the carrier, receive the goods. If one order arrives in separate deliveries, it normally starts after the last item arrives. You can also cancel before delivery.
Send a cancellation statement to contact@largonord.com, through our website enquiry form or to our postal address before the deadline. You may use the Standard Withdrawal Form located below this policy, but you do not have to. An order number helps, but other information identifying the purchase is enough. You do not need our approval. We confirm by email that we have received a cancellation submitted through a website form.
Send the goods back within 14 days after telling us, unless we have agreed otherwise. It is enough to send them before the deadline. Keep evidence of sending your cancellation and your return.
You may examine the goods as needed to establish their nature, features and how they work. You are responsible only for loss in value caused by handling beyond that, and only where the law allows a deduction. Original packaging is not required to exercise this right, but you must pack the return safely.
You pay the direct return costs when changing your mind if we told you about this before purchase. If an item cannot normally go back by post, we give you the return cost or a reasonable maximum estimate before you buy. We pay where the law requires us to because the necessary information was not provided.
For our return policy, a standard frame has one of the sizes below. These are the internal frame measurements in centimetres. Either orientation counts. They are not the outside frame measurements.
10 × 10; 10 × 13; 10 × 15; 13 × 13; 13 × 17; 13 × 18; 15 × 15; 15 × 20; 15 × 21; 18 × 18; 18 × 24; 20 × 20; 20 × 25; 20 × 30; 21 × 29.7; 24 × 24; 24 × 30; 27 × 34.5; 28 × 35; 30 × 30; 30 × 40; 29.7 × 42.
We offer custom frames that are made to your individual specifications, such as a non-standard size that perfectly fits your artwork or a frame made from a material that we had to source specifically for you.
We also offer artworks that come preframed with a custom frame chosen by us. Preframed artworks are always marked as such and the frame is always included in the price.
If you bought an artwork that was preframed and bundled with a custom frame chosen by us, then the right to return extends to the entire bundle and the custom frame may not be returned without the artwork, unless we agree otherwise.
If the custom frame was chosen was made to your individual specifications and purchased by you as a separate item, then it may not be returned due to a change of mind, unless we agree otherwise.
You can always discern if a custom frame was bundled with the artwork or was a separate item by checking the bill that we sent you via email.
Standard frames may be returned if you change your mind within the 30 day period.
An exclusion for a custom frame does not automatically cover the artwork. We price the artwork and frame separately and explain the return arrangements before purchase. Rights applying to a separately supplied artwork remain available. Contact us to arrange safe separation and return rather than dismantling a framed artwork yourself.
The above exceptions cover changing your mind. You preserve your legal right to return if a frame or artwork is faulty, damaged, incorrectly supplied or does not match its description.
Send returns to Largo NORD ApS, Borresøvej 27, 3.3, 8240 Risskov, Denmark. Pack the goods securely. We recommend tracking and suitable insurance up to the purchase price. These are recommendations, not extra conditions of your legal cancellation right.
If you arrange the return because you changed your mind, you normally carry the transport risk. If we arrange collection or provide a label, responsibility follows the law and the agreed arrangements. For a valid complaint about a fault, we arrange the return or repay necessary, reasonable costs. Contact us before booking unusually expensive transport so we can arrange a suitable method.
Please inspect your delivery promptly and tell us about damage, wrong items or other problems. Photographs of the artwork and packaging can help. Prompt notice helps with carrier investigations. A delay does not, by itself, remove your legal remedies; the complaint deadlines in our Terms still apply.
When you use your legal cancellation right, we refund without unnecessary delay and within 14 days of receiving your notice. Unless we have offered collection, we can wait until the goods arrive back or you provide evidence of sending them, whichever happens first.
If you exercise your legal right to cancel the whole eligible order within the statutory period, we also refund the cheapest standard outbound delivery we offered. We do not have to refund the extra cost of a premium delivery method you chose. Any deduction for loss in value must meet the legal conditions. We use the original payment method unless you expressly agree otherwise, and do not charge you a refund fee.
The law does not generally require us to accept cancellation of just part of a single order. If we accept a partial return, we explain the refund and any sharing of delivery costs beforehand. This does not limit separate rights for separately contracted goods or the artwork rights explained in section 4.
If your return relies only on our extra 30-day offer, we check the goods promptly and normally issue an approved refund within 10 business days. Under that extra offer, we do not refund original delivery or return shipping unless agreed. Your bank may need more time to process the payment. Refunds for faults or other legal remedies follow the law rather than this voluntary timetable.